Declined Items - See Video
You can Mark Items as Declined by Customer to protect yourself in case the items fail after the customer refuses to get them fixed.
Simply Right Click on the Item and Select Decline-UnDecline Items. You can do this on the current order window or on the Item Detail
Detail window in Change Order Detail. If the customer come in at a later date to have the declined items fixed, you can recall all the items
from history by Right Clicking the Items Detail and selecting Import/View Previous History.
Declined Items can be UnDeclined by reversing the procedure with Right Mouse.
Right Click Menu