Follow-Up:
My local VW Dealer is plenty accommodating. Williams Volkswagen in Lansing Michigan. Yes, their hourly rates are higher than 'mom & pop' shops, and higher than Mr. Goodwrench. But, the have a really cool new high-tech waiting room with internet connections and a coffee bar (Mocha java anyone?). Plus, the will drive me out to my office when I drop off, and drive me back to pick up. I like these little extra services (even though they cost more). I am confident that everything is done right the first time. You need to be aware that VW has really tried to upgrade its dealer network in 2002-2003. Some dealers went ahead with the ne plan, others did not. If your local dealer has totally redone the dealership this year, then they will be able to do good work on your VR6 (whether it's in a Rialta or your Beetle). VW has offered to match dealers who upgrade their dealership with better service deparments and better showrooms. The difference is noticeable. Not just iin the high-tech, euro-trash decor of the dealership, but in their customer service and the training of their mechanics. The new attitude in the 'upgraded' dealerships is a can do attitude. They have new and big lifts, they have new training, and a good cup of coffee too. All upgraded VW dealerships now work on any vehicle with the VR6 (Rialta, Passat, New Beetle, Golf - no matter). Expect to pay $45-$50 per hour for service (but you will get some good coffee and broadband internet access while you wait (or a drive to your office)). There are two types of people: those who always look for the best price, and those who pay top dollar for getting done right the first time. I don't quarrel with either. It is just that I don't know anything about mechanical stuff and would gladly pay more to be comfortable that all is right. My ignorance of things mechanical may make me a sucker, but I am a happy sucker. If price is the primary concern, why should you buy anything that requires an expensive german trained mechanic just to work on it? Very truly yours, Jeffrey Zoeller