Winnebago Response to Negative "Chats".

Message posted by Rudi Hofmann (rvmgr_2001@saddlebackrv.com) on Saturday, August 04 at 01:40 PM

Message:

Reply-to: From: "Winnebago Service" To: Subject: Rialta Date: Fri, 3 Aug 2001 11:07:54 -0500 Rudi, This is in regards to the e-mail you sent Harley Urbatsch. Here is our "Corporate Response" to your customers Rialta concerns: "We do appreciate your concern over the Rialta service issue. While we are unable to control all individuals opinions and "chat" to all comments, I can assure you the Rialta product is fantastic. Winnebago Industries and Volkswagen have over 350 Rialta/Volkswagen dealers committed to provide superior support to owners throughout the United States and Canada. Winnebago Industries provides free Premium Roadside Assistance for every new owners on every unit we manufacturer, including the popular Rialta. Benefits include 24 hour nationwide dispatching road service for towing, jump starts, fuel delivery, lockout assistance and technical service. We even have a trip saver program that provides in stock over night delivery for qualifying parts to keep our customers safe and satisfied. Volkswagen is working to expand their network of dealers and are currently offering incentives for their dealers to install the hoist necessary to lift the Rialta. They also offer their dealers a 25% increase in their retail labor rate for Rialta repair work. Winnebago Industries staffs service professionals that assist our owners and can be reached at 1-800-537-1885 and Volkswagen Customer Service can be reached at 1-800-822-8987." I hope this information will assist you. Angie Gerdes Service Coordinator Winnebago Industries, Inc. ____________________________________________________________ P.S.: Saddleback RV is proud to be a Winnebago Dealership! Visit their plant in Forest City, IA ... Then visit any other RV manufacturer. You will see how much more safety and quality you get for your hard earned money! Next time you see a Rialta on the road. Ask the owner how happy they are with the product. ... Every product that is on wheels, floats or flys will have some problems. Nothing is perfect! Winnebago products are the best in the industry at far above their price point. "Life's a Trip ... Go RV'ing!"

To: Subject: Rialta Date: Fri, 3 Aug 2001 11:07:54 -0500 Rudi, This is in regards to the e-mail you sent Harley Urbatsch. Here is our "Corporate Response" to your customers Rialta concerns: "We do appreciate your concern over the Rialta service issue. While we are unable to control all individuals opinions and "chat" to all comments, I can assure you the Rialta product is fantastic. Winnebago Industries and Volkswagen have over 350 Rialta/Volkswagen dealers committed to provide superior support to owners throughout the United States and Canada. Winnebago Industries provides free Premium Roadside Assistance for every new owners on every unit we manufacturer, including the popular Rialta. Benefits include 24 hour nationwide dispatching road service for towing, jump starts, fuel delivery, lockout assistance and technical service. We even have a trip saver program that provides in stock over night delivery for qualifying parts to keep our customers safe and satisfied. Volkswagen is working to expand their network of dealers and are currently offering incentives for their dealers to install the hoist necessary to lift the Rialta. They also offer their dealers a 25% increase in their retail labor rate for Rialta repair work. Winnebago Industries staffs service professionals that assist our owners and can be reached at 1-800-537-1885 and Volkswagen Customer Service can be reached at 1-800-822-8987." I hope this information will assist you. Angie Gerdes Service Coordinator Winnebago Industries, Inc. ____________________________________________________________ P.S.: Saddleback RV is proud to be a Winnebago Dealership! Visit their plant in Forest City, IA ... Then visit any other RV manufacturer. You will see how much more safety and quality you get for your hard earned money! Next time you see a Rialta on the road. Ask the owner how happy they are with the product. ... Every product that is on wheels, floats or flys will have some problems. Nothing is perfect! Winnebago products are the best in the industry at far above their price point. "Life's a Trip ... Go RV'ing!"">

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